USA Shipping & Handling Rates
Orders over $199 ship free. Orders under $199 are flat rate shipping of $7.49 – in the Continental USA. FedEx is our exclusive carrier for all shipments in the Continental USA and all International Shipments. Instrument orders are shipped via Fed Ex Ground, smaller orders are shipped via USPS Priority mail, or Fed Ex Two-Day. Instrument shipments to Alaska, Hawaii, and APO’s require additional postage and ship USPS Priority Mail: Please call or email for rates. All instruments over $1,000 are sent signature required. Additional charges will apply for delivery address changes after an item has been shipped. FedEx charges for the Delivery Intercept service. If you refuse a package and it is returned to us, you will not be refunded the shipping cost, and you will be still be responsible for the return shipping fees.
Sales Tax – USA
Shipments within the state of AZ are required to pay 8.5% sales tax. Shipments outside of Arizona are not required to pay Arizona sales tax.
Return Policy – USA
In the Fall,Winter, & Spring, it’s important to let your instrument sit for 24 hours before you open it to allow it to acclimate. Sudden temperature changes can cause finish checking. Therefore, we offer a 48-hour evaluation period on instruments with the following exceptions: in store sales, international sales, clearance items, special orders, and trades – no approval period on these. If an instrument is to be returned you must us advise us at email@example.com and the instrument must be in route back to us the next business day after the initial 48 hours from the time the instrument was delivered. You will be refunded the cost of the instrument, less shipping fees for ground. Express shipments will be an additional cost. Customers are responsible for any and all damage done to the instrument while in their possession and damages via return shipping. Sun Valley Guitars is not liable for incorrect spelling, pricing errors, or incorrect mfg specifications.
Shipping will calculate once you have entered all of your shipping information into the checkout system and before you finalize your purchase. You may also estimate the cost once the item is placed in your cart.
If your instrument arrives damaged please contact us immediately. We will arrange for instrument pickup and send a replacement. If a replacement is not available, then we will issue a full refund.
Return Shipping Fees
If an instrument is returned for any reason other than damage, not deemed customer fault, the following charges will be applied. 1) Recouping of original shipment of the instrument with the cost ranging from $49 to $89, depending on you location. This covers our outbound shipping, insurance, and handling expenses. 2) Customers are also responsible for return shipping and insurance of the instrument back to the store.
Special Orders / Custom Instruments
Special order and custom instruments require a 20% non-refundable deposit. That deposit can be in the form of a cash payment, or an instrument trade-in of equal or greater value. The balance is due upon completion of the instrument, and delivery to Sun Valley Guitars. If there is default on these terms, you may lose your deposit and the instrument may be sold. All sales are final on custom order in instruments but in some cases special order instruments may be exchanged at our discretion.
In the event of a warranty problem please contact us. We will do our best to help you with the process. Customers are typically responsible for both inbound and outbound shipping. Shipping charges are not covered under any manufacturer’s warranties. New instrument warranties are good to the original owner only.
Our Privacy Statement
The following states Sun Valley Guitar’s policy regarding the privacy rights of visitors to this website. We respect your right to privacy and your desire for a secure online shopping experience.
Information We Collect
We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. When you purchase a product on sunvalleyguitars.com we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order, and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database. Credit Card information will be removed from our database after your the order is processed. Sun Valley Guitars also collects e-mail addresses voluntarily to inform our customers that we received the order.
Disclosure of Information Policy
We do not share your contact information with any other companies or organizations. You may receive periodic e-mails from Sun Valley Guitars to let you know of product specials or news of interest. If you do not wish to receive such mailings, please let us know by calling or emailing us.
About Children (Under 18)
For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.
We use Go Daddy Secure Certification Authority, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet.
Need to make a change?
If you would like to change any of your transaction information in our database please feel free to contact us at firstname.lastname@example.org
Duties and Taxes – Outside the USA
International orders may be subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes, and other fees in their respective country. Please contact your customs office for information on duties, taxes, and restricted items.
Returns / Damages – Outside the USA
There are no returns on orders shipped outside the United States unless the item is received damaged. In the unlikely event this happens we will work with you to assist with the repair or replacement of the instrument.